Kaiser Permanente and the Alliance of Health Care Unions
LMPartnership.org

Moving Along the Path: Team Process Level 5

Requirements for a Level 5 UBT working on Team Process:
  • Team beginning to move from joint management to self-management, with most day-to-day decisions made by team members
  • Unit culture allows team to respond to changes quickly
  • Team can move from first local project to next improvement project and can apply more robust changes
  • Team measures progress using annotated run charts
  • In consultation with their sponsors, member-facing departments are getting direct input from the voice of the customer
  • Team must spread or adopt a successful practice

Ways to Take Action Now

1

Learn to love the data

Display data using run charts.
2

Don't recreate the wheel

Spread your team's successful practices and adopt successful practices from others
3

Listen to your customers

Get input from Kaiser Permanente members and patients.

Go Exploring

Up and Running

Training

UBT TRACKER