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Dental teams in the Northwest, like this one, keep patients comfortable and satisfied.
Dental Teams Put Patients at Ease With "Spa-like" Services
How to give members a "wow" experience.
May 18, 2016
A patient advisory council in Southern California meets to discuss service and quality issues.
Learning by Listening: Patient Advisory Councils
Patients speak up, help improve service.
October 3, 2014
Tangela Ford-Brown, a patient care technician in Northern California and SEIU UHW member, with patient Macan Singh
Around the Regions (Summer 2013)
A look at performance improvement work in each region.
July 1, 2013
It took some teamwork to tackle this paperwork backlog.
Behind-the-Scenes Service
Tackling a massive backlog.
May 21, 2012