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Teo's stay in the NICU after he was born led dad Trav Ichinose to become an active member of the team's parent advisory council, contributing his voice to improving performance.
Giving Patients a Voice
Caregivers get tips from patients.
March 17, 2015
Interest-based bargaining: No one does it like we do it.
From the Desk of Henrietta: Revolutionary
Why interest-based bargaining benefits all parties.
January 2, 2015
By listening actively and clearly communicating their respective interests, union and management negotiators are blazing a trail for a new way of bargaining.
What's the Deal With Bargaining?
Interest-based bargaining is hard work, and worth it.
Why Go to All the Trouble?
Interest-based bargaining is imperfect—and the best way.
CIC members Sandy Woehler (union) and Kelli Kane (managment) review a bargaining proposal together.
What Makes Our Bargaining Unusual
It's like the United Nations, but more polite.
Focusing on Common Ground
How interest-based bargaining changes the game.
Groundbreaking From the Get-Go
A short history of national bargaining at KP.
"If you are going to be a good partner, you have to have your partner’s interests in mind as well as your own," says Michael Belmont.
Good Partnering Methods Aren’t Just for the Bargaining Table
How to solve tough problems and preserve work relationships.
Going From 4 to 1 Shoots Team Up to 5
A UBT's journey along the Path to Performance.
September 9, 2014
Henrietta, the resident columnist for the LMP's quarterly magazine Hank, urges KP employees to to explore new ways of doing their work.
From the Desk of Henrietta: O Is for Ostrich
An argument for a curious, flexible mindset.
April 2, 2014
San Rafael's Health Information Management unit-based team.
Nowhere to Go but Up
Ascending the Path to Performance.
January 14, 2014
Susan Miles, the Ambulatory Nursing director at Ontario Medical Center, shows off a photo of the running shoes she has treated herself to, using them as an incentive and reward in place of food.
Susan Miles: Getting Past Excuses
Get inspired by Susan Miles who got in shape—thanks to KP.
October 29, 2013