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Members of the Labor and Delivery UBT at South Bay Medical Center in Southern California, a high-performing team
Around the Regions (Fall 2014)
What teams across KP are doing in partnership.
October 7, 2014
Want to know what your patients think? Ask them!
From the Desk of Henrietta: Mind, Body, Service
Give patients a voice.
October 5, 2014
RN Kathy Stafford, a member of the Oregon Nurses Association
Curiosity Leads to Better Service
A successful practice crosses state lines.
October 3, 2014
A patient advisory council in Southern California meets to discuss service and quality issues.
Learning by Listening: Patient Advisory Councils
Patients speak up, help improve service.
Going From 4 to 1 Shoots Team Up to 5
A UBT's journey along the Path to Performance.
September 9, 2014
Members of the Perioperative team at Ontario Medical Center say performance improvement keeps them sharp.
How to Climb the Path to High Performance
Achieving and sustaining high marks.
September 8, 2014
Teams Collaborate to Ease Growing Workload
Streamline workflow to fulfill patient needs.
August 21, 2014
Emergency department supervisor Rosemary Sanchez went from skeptic to enthusiast.
Teen Interns Jump-Start UBTs
Summer interns win over health care pros.
August 20, 2014
A driver helps get vans loaded for the daily runs.
Communication Drives Success
Problem-solving skills improve service.
August 19, 2014
Stephanie Valencia (left), a unit assistant, and Judith Gonzales, a senior unit assistant and the team's union co-lead, go over discharge-related paperwork.
Work With Patients to Ensure Follow-Up Appointments
See how your team can help.
Standardizing tasks—such as passing sharp instruments in the operating room—is creating a safer workplace at West Los Angeles Medical Center.
Safety on a Silver Platter
Standard practice is the best practice.
Driver Alfredo Alvarez rigs up the mobile health vehicle in Bakersfield. He'll drive it 40 miles to Tehachapi and spend the rest of the day checking in patients.
Driver as Receptionist? Why Not?
Workers and managers reshape responsibilities.
August 12, 2014
