Find a practice to try with your team
![Radiology Tech Pam Fuller. SEIU 105; Rad Tech kennya Matinez. SEIU 105; Diagnostic Med Sonographer Ann Baritovich. SEIU 105; Mammographer Margaret Wollenhaupt. SEIU 105; Radiology Spervisor Steve DeBell. Management; Rad Tech Natlie Munoz. SEIU 105 and Mammographer/rad tech Dianne Powers. SEIU 105](http://bargaining2021.org/sites/default/files/rs18952_rag_11_10_19-072-scr_lakewood.jpg)
Calls Resonate for Ultrasounds
Patients did a better job of showing up for appointments when members of this Radiology team simply called to remind them.
Details
Why This Matters
- No-shows adversely affect care and the entire lab.
Test of Change
- Dividing reminder calls among several staffers
![Laboratory Medical Technologist Celena Anderson and patient Magnolia Ramey.](http://bargaining2021.org/sites/default/files/rs35866_aat_15_06_24_10-scr_needles.jpg)
New Needles Bruise Less, Please Patients
Complaints about bruising dropped after this lab team took action to identify the root of the problem and get better supplies.
Details
Why This Matters
- A gentle touch shows patients we care and reduces their anxiety.
Test of Change
- Switching to a different needle provider