Find a practice to try with your team
![Patient Joe Rasmussen and Med-Surg Clinical Director Renee Portillo.](http://bargaining2021.org/sites/default/files/rs35401_lm_15_08_18-0103-scr_calls.jpg)
The Key to Great Service: Call and Response
Service scores shot up when this oncology team paired a nurse with a buddy to help with patient response.
Details
Why This Matters
- Responding to a patient’s needs is central to their care.
Test of Change
- Pairing with a buddy can shorten patient response times