Hank Q1-2017
‘Problems Are Only Opportunities…’
Disagreements among teammates suck up time and energy. The National Agreement offers a solution that fuels creative problem solving: the issue resolution process.
Tips and Tools
- Differences Between Grievances and Issue Resolution Nifty chart on the differences between the two.
- Issue Resolution Step by Step Follow these steps on the road to issue resolution.
- Issue Resolution: Tips From a Union Leader Ensure workers' voices are heard when solving problems.
- Tough Conversations: Tips From a Partnership Facilitator Pointers on how to lead issue resolution talks.
- What's Your Phrase Coloring Page Write a phrase that helps you keep your cool.