Lots of team members come to me for information on interpreting the contract as well as on how to improve workflow. Management comes to me if they are going to have a difficult conversation and want my suggestions on how to approach it.

I take pride in being a labor sponsor for UBTs in South Baltimore and White Marsh. At White Marsh, the team went from a level 2 to a level 4 in about seven months. Our project increased the number of copayments collected by creating a script and offering patients the option of partial payments. This lowered outstanding balances and increased the number of co-payments collected by 35 percent in the last three months. Because that was successful, we’re incorporating those methods into South Baltimore.