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Stress-free Service Soothes the Sleepless
A patient-centered approach to delivering supplies gets the job done.
Details
Why This Matters
- Timely delivery of equipment and supplies enhances patient satisfaction and speeds the diagnosis and treatment of common sleep disorders.
Test of Change
- Mailing sleep therapy supplies to patients, centralizing supply distribution and purchasing software to track deliveries
Team Works Out New Gym
This UBT went from meetings with a handful of representatives to including the entire team, which helped it complete a major project.
Details
Why This Matters
- Getting everyone involved in team projects leads to improved results and more buy-in from UBT members.
Test of Change
- Including the entire department in UBT meetings, projects and decisions
Make New Members Feel Welcome
This Adult Primary Care UBT saw service scores go up after it created a "road map" on how to utilize services.
Details
Why This Matters
- Reaching out and welcoming new members improves loyalty.
Test of Change
- Calling new members to help set up appointments
Better Workflow Controls Blood Pressure
Primary care team increased percentage of hypertensive patients whose blood pressure is under control, from 65 percent to 76 percent in four months.
Details
Why This Matters
- Hypertension is a serious health problem that can lead to heart failure or a heart attack.
Test of Change
- Clinical nursing assistants consistently sent patients with elevated blood pressure to nurse practitioners for management
When The Game Changes, Change Your Game
This team remained flexible and confident in its ability to adjust to change after health care reform transformed their patient population.
Details
Why This Matters
- Nearly 80 percent of the department’s patients who have high blood pressure are African American and at greater risk of severe consequences.
Test of Change
- Loaning patients testing kits they can take home helps control blood pressure levels.