Find a practice to try with your team
Fresh Perspective Spurs Workflow Innovation
Listening to the "voice of the customer" is the key to getting results.
Details
Why This Matters
- Timely delivery of medication is critical for patient care and eases anxiety and stress among staff.
Test of Change
- Shadowing hospital nurses to better understand their wants and needs.
A Recipe for Speaking Up
A Food and Nutrition Services team boosts its People Pulse speak-up scores by creating an environment where workers feel free to voice their opinions and ideas — and can expect action to be taken on their input.
Details
Why This Matters
- When employees feel free to share ideas and concerns, it creates open communication that leads to better care, quality and service.
Test of Change
- Rewarding and recognizing employees for ideas and actions that contribute to the team’s work.
Choosing to Work Positively
Medical center operators find ways to manage the stress of answering tens of thousands of phone calls per month.
Details
Why This Matters
- Practicing mindfulness and focusing on the positive helps reduce stress at work and home.
Test of Change
- Create a gratitude jar and gratitude tree to build morale, relieve stress