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Share Your Schedules
Center shared scheduling data with other departments, respected their processes, and got everyone on the same page.
- Coordinating schedules prevents patients from getting turned away.
- Sharing scheduling data between departments improves patient care
Personalize The Need for Screening
After identifying eligible members for colorectal screening, the team developed a personalized story for each patient, and created a follow-up process to contact them.
- Early detection is paramount to successful cancer treatment.
- Bringing the message to a personal level helps patients to understand
This Test Saves Lives
The internal medicine unit emphasized the value of taking the colorectal screening test, and identified at-risk patients whenever they come into the office.
- Ensuring the patients take the test and return it is critical to early screening.
- Labeling the test as life-saving can increase patient compliance
Your Team Can Shorten Wait Times
It takes a team to speed up the line and keep the customer happy.
- Long waits and long pharmacy lines reduce morale for both customers and employees.
- Getting the entire staff involved to improve customer service
Scheduling Helps Cut Med Waste
Stacking your appointment schedule can help offset cancer medication costs.
- A same-day schedule for patients who use the same IV drug can reduce waste.
- Scheduling cancer patients on the same day brought costs down
Telling a Story to Promote Cancer Screening
Team improved return rate of cancer-screening kits by identifying members and using a specialized script.
- Screening tests can find cancer early, when treatment works better.
- Sharing personal stories with patients about the importance of cancer screening
Better Workflow Controls Blood Pressure
Primary care team increased percentage of hypertensive patients whose blood pressure is under control, from 65 percent to 76 percent in four months.
- Hypertension is a serious health problem that can lead to heart failure or a heart attack.
- Clinical nursing assistants consistently sent patients with elevated blood pressure to nurse practitioners for management
Transformed Team Tracks Transplant Patients
UBT dramatically improves the percentage of kidney transplant patients getting follow-up screenings and services.
- Regular follow-up care is crucial for kidney transplant patients, who are at risk for a host of complications, including cancer and pneumonia.
- Team hosted a special clinic for post-transplant patients, enabling them to get all their follow-up care in one visit
Needle-Stick Injuries Drop to 0
Surgery team creates safe way to pass sharps to each other and reinforces messaging with fliers.
- Reducing needle-stick injuries protects our employees and ensures they are ready and able to care for our members.
- Creating a “Pass Free Zone” to discourage team members from directly handing needles and other sharp objects to each other
Corralling Cancer with Coughs and Sneezes
Allergy team uses script and reminders to provide timely health screenings to patients.
- Identifying health risks and signs of disease as early as possible helps us deliver on Kaiser Permanente’s Total Health promise.
- Collaborating and sharing data to identify missed opportunities to provide health screenings
Strategic Scheduling of Anesthesia
Team increased percentage of anesthesia cases on days physicians are scheduled and saved $113,000 in 10 months.
- Optimizing the time and unique skills of doctors and nurses keeps KP affordable
- UBT increased percent of anesthesia cases on days contract physicians were scheduled — four days a week instead of five.
Staff Buddies Up to Inform Patients
Positive patient responses for staff communications increased 17 percent for the department in three months.
- Patients express appreciation when informed about wait times and delays, which shows respect for their time and eases anxiety.
- Schedulers and receptionists from two clinics paired up for one-hour shifts during predictably busy times to keep patients informed about wait times.