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Fresh Perspective Spurs Workflow Innovation
Listening to the "voice of the customer" is the key to getting results.
- Timely delivery of medication is critical for patient care and eases anxiety and stress among staff.
- Shadowing hospital nurses to better understand their wants and needs.
Follow-Up Orders Save Lives
Adhering to important guidelines to keep patients safe and healthy after surgery was high after this team educated staff and coordinated with pharmacists and other teams to ensure compliance.
- VTE prophylaxis helps prevent post-operative complications.
- Coordinating with pharmacies to keep with SCIP guidelines
Young Asthma Patients Need Refills
Pediatrics department identified asthmatic patients and explained the benefits of inhaled corticosteroids, increasing the number of refills for patients who needed them.
- Taking medication regularly helps patients manage their asthma.
- Reaching out to asthma patients to recommend refilling their medications
Improve Inpatient Med Deliveries
The pharmacy posted laminated cards of commonly used drugs, they made deliveries 15 minutes early, and color-coded bins of new meds to distinguish from discontinued meds.
- Reducing the number of overdue meds ensures proper care.
- Identifying potential pharmacy delays can improve service
Your Team Can Shorten Wait Times
It takes a team to speed up the line and keep the customer happy.
- Long waits and long pharmacy lines reduce morale for both customers and employees.
- Getting the entire staff involved to improve customer service
Pharmacy Cuts Wait Times
Pharmacy team fills 89 percent of prescriptions in 15 minutes, and improves patient satisfaction scores 5.7 percent in one year.
- Backups in workflow contribute to long patient wait times and low patient satisfaction scores.
- A pharmacist now continually monitors incoming same-day prescriptions, and moves them ahead of the line to be processed immediately.
Priority Prescriptions in 15 Minutes
Pharmacy team does better than regional goal, filling 88 percent of high-priority prescriptions promptly.
- Team overcame challenges — the department was undergoing a remodel and adjusting to a new robot dispensing device—to meet a regional “fill now” goal.
- Team implemented a quiet zone, which reduced distractions.