Find a practice to try with your team
Spread the Love and Loyalty
After making outreach calls to new members before their first appointments, this team saw their service scores soar.
Details
Why This Matters
- A welcoming environment builds loyalty in KP.
Test of Change
- Teaching everyone the importance of welcoming new members
New Printers Reduce Jams
Once they tracked and documented wasted paper, toner and IT time, members of this patient registration team made the case for new printers and saved a ton of money.
Details
Why This Matters
- Better printers save money and speed patients through the clinic.
Test of Change
- Tracking waste and printer ineffiencies
Communication Goes a Long Way
Member satisfaction increased once folks on the pediatrics unit began a campaign to improve communication with each other.
Details
Why This Matters
- A happy staff is a productive staff and better serves the members.
Test of Change
- Having short, informal but frequent meetings
Listen to Patient Concerns
Communicating with your patients is critical to good care and “care cards” can help.
Details
Why This Matters
- Open communication between patients and staff improves service.
Test of Change
- Providing an outlet for patients to speak up raises HCAHPS scores