Find a practice to try with your team
Listen to Patient Concerns
Communicating with your patients is critical to good care and “care cards” can help.
Details
Why This Matters
- Open communication between patients and staff improves service.
Test of Change
- Providing an outlet for patients to speak up raises HCAHPS scores
Invent Our Future
Frontline innovation with new technology and service models are improving care and keeping KP a health care leader.
Details
Why This Matters
- Clinical quality, patient satisfaction and employee growth and development all improve when we experiment with new technologies and ways of providing care.
Test of Change
- Sending smartphone photos of patients’ rashes to dermatologist for faster diagnoses and treatment