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Speeding Up Door-to-Door Trips
Transport time dropped when this team coordinated with other departments, ensured labs and meds were ready and made other improvements.
Details
Why This Matters
- A long wheelchair ride is inefficient and poor patient service.
Test of Change
- Getting better chairs improved transport times
The Key to Great Service: Call and Response
Service scores shot up when this oncology team paired a nurse with a buddy to help with patient response.
Details
Why This Matters
- Responding to a patient’s needs is central to their care.
Test of Change
- Pairing with a buddy can shorten patient response times
Create Surgery Wait List
Dedicated employee shrinks surgery wait list backlog by 70 percent, clearing the way to fit emergency patients into the schedule.
Details
Why This Matters
- Plastic and Reconstructive Surgery patients were complaining about the wait for surgery, and the backlog prevented the scheduling of emergency surgeries.
Test of Change
- Created a wait list and called patients in order when there was an opening for surgery, so the process was fair to all patients.