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Skin-to-Skin Is Best for Babies
The proportion of newborns getting at least 60 minutes of skin-to-skin contact with their moms soared after this labor and delivery team communicated with staff about the importance of this practice.
- Skin-to-skin contact improves bonding, and helps to regulate heart rate and respiration.
- Teaching everyone the importance of skin-to-skin contact
The 4-1-1 On Your New Baby
Parent satisfaction scores went up with this NICU team used a checklist to teach new parents about their baby and created a script for nurses that didn't feel rehearsed.
- Health care providers play a key role in teaching new parents skills to take care of baby.
- Creating a checklist as a teaching tool
Make New Members Feel Welcome
This Adult Primary Care UBT saw service scores go up after it created a "road map" on how to utilize services.
- Reaching out and welcoming new members improves loyalty.
- Calling new members to help set up appointments
Bring Mail Together and Save
These team saved thousands of dollars when it took gradual steps to centralize mail processing for whole region. negotiated lower rates for vendor services.
- Saving money helps us keep KP affordable for members and patients.
- Facilities sorted and metered mail at fewer locations, enabling the team to negotiate lower rates for vendor services
Getting Better at Collecting Third-Party Billings
Collecting money owed from third parties skyrocketed when this finance team trained up staff and used the electronic tools at their fingertips.
- To keep KP affordable for all patients and members, we need to collect the money owed to us.
- Teaching how to code for workplace injuries and accidents
Creative Thinking Speeds Up Lab
After it rejiggered its workflows, this lab team cut wait times dramatically.
- Patients waiting an hour at the lab is unacceptable.
- Shifting schedules to accommodate more patients
New Needles Bruise Less, Please Patients
Complaints about bruising dropped after this lab team took action to identify the root of the problem and get better supplies.
- A gentle touch shows patients we care and reduces their anxiety.
- Switching to a different needle provider
Ensure On-Time Blood Labs
This team's ability to get results back to doctors quickly improved when it tweaked workflows and schedules.
- Delivering blood results on time provides better patient care.
- Having lab assistants round to pick up blood samples earlier
Speed Up Patient Wait Times
This internal medicine team reduced wait times for patients after it started huddling twice daily and shifted schedules where necessary.
- Speeding up patient's time to see doctor is good service.
- Getting medical assistants to check vitals
Follow-Up Orders Save Lives
Adhering to important guidelines to keep patients safe and healthy after surgery was high after this team educated staff and coordinated with pharmacists and other teams to ensure compliance.
- VTE prophylaxis helps prevent post-operative complications.
- Coordinating with pharmacies to keep with SCIP guidelines
Cut Transport Turnaround Times
This Transport team got patients discharged or to their next destination quicker when they began keeping gurneys where they were needed, cleaned and ready for the next patient.
- Reducing transport times improves inpatient care, service and efficiency.
- Placing equipment where needed
Always Wash Your Hands
The pediatrics team increased hand-washing rates after it put up posters of cute kids as hand-washing reminders and made other common-sense improvements.
- Hand-washing is a simple way to combat inpatient infection.
- Posting reminders to regularly wash hands