Kaiser Permanente and the Alliance of Health Care Unions

LMPartnership.org

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Giving Team Members a Voice

A Food and Nutrition team creates an environment where employees feel free to voice their opinions and ideas—and can expect action to be taken on their input.

Find a practice to try with your team

Volunteer and receptionist

Spread the Love and Loyalty

After making outreach calls to new members before their first appointments, this team saw their service scores soar.

Why This Matters

A welcoming environment builds loyalty in KP.

Test of Change

Teaching everyone the importance of welcoming new members

Tags: Affordability, Membership Growth, Quality, Service, All Departments

Group portrait of three health care workers

Cracking the Case of Missing Lab Orders

Team uses facts and fun to educate departments about workflow missteps .

Why This Matters

Reducing missing lab orders improves patient care and eliminates extra work for employees.

Test of Change

Analyzing data to identify problem departments and working with them to find solutions

Tags: Quality, Service, Laboratory