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Promoting Online Care
This team increased kp.org sign-ups by involving everyone in promotion efforts and hosting enrollment fairs.
Details
Why This Matters
- We are empowering members to manage their care with digital tools that connect them to their care team from anywhere.
Test of Change
- Involving the entire team in the effort to register members on kp.org
Stress-free Service Soothes the Sleepless
A patient-centered approach to delivering supplies gets the job done.
Details
Why This Matters
- Timely delivery of equipment and supplies enhances patient satisfaction and speeds the diagnosis and treatment of common sleep disorders.
Test of Change
- Mailing sleep therapy supplies to patients, centralizing supply distribution and purchasing software to track deliveries
Make New Members Feel Welcome
This Adult Primary Care UBT saw service scores go up after it created a "road map" on how to utilize services.
Details
Why This Matters
- Reaching out and welcoming new members improves loyalty.
Test of Change
- Calling new members to help set up appointments
Getting Better at Collecting Third-Party Billings
Collecting money owed from third parties skyrocketed when this finance team trained up staff and used the electronic tools at their fingertips.
Details
Why This Matters
- To keep KP affordable for all patients and members, we need to collect the money owed to us.
Test of Change
- Teaching how to code for workplace injuries and accidents
Priority Prescriptions in 15 Minutes
Pharmacy team does better than regional goal, filling 88 percent of high-priority prescriptions promptly.
Details
Why This Matters
- Team overcame challenges — the department was undergoing a remodel and adjusting to a new robot dispensing device—to meet a regional “fill now” goal.
Test of Change
- Team implemented a quiet zone, which reduced distractions.