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Emails Lick Stamps and Envelopes
Sending emails — rather than letters — is cheaper, faster and more convenient for our patients.
Details
Why This Matters
- Email provides patients with timely information about their appointments and enhances our ability to deliver safe, affordable and convenient quality care and service.
Test of Change
- Tracking the number of paper envelopes mailed to patients
Stress-free Service Soothes the Sleepless
A patient-centered approach to delivering supplies gets the job done.
Details
Why This Matters
- Timely delivery of equipment and supplies enhances patient satisfaction and speeds the diagnosis and treatment of common sleep disorders.
Test of Change
- Mailing sleep therapy supplies to patients, centralizing supply distribution and purchasing software to track deliveries
Tracking Time Yields Results
Wait time for lab results fell by 56% after team members adjusted their workflow and schedules.
Details
Why This Matters
- Delivering timely results reduces patient anxiety and enables physicians to diagnose and treat patients sooner.
Test of Change
- Documenting and tracking the time to process tissue specimens
Fresh Perspective Spurs Workflow Innovation
Listening to the "voice of the customer" is the key to getting results.
Details
Why This Matters
- Timely delivery of medication is critical for patient care and eases anxiety and stress among staff.
Test of Change
- Shadowing hospital nurses to better understand their wants and needs.