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The Key to Great Service: Call and Response
Service scores shot up when this oncology team paired a nurse with a buddy to help with patient response.
Details
Why This Matters
- Responding to a patient’s needs is central to their care.
Test of Change
- Pairing with a buddy can shorten patient response times
Be Quiet. Respect Nap Time
When this mother/baby unit instituted a regular nap time, moms got more rest and the success for breastfeeding increased.
Details
Why This Matters
- Nap times help reduce the number of requests for respite care.
Test of Change
- Created an afternoon nap time, and communicated to staff and family about this quiet period