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Stress-free Service Soothes the Sleepless
A patient-centered approach to delivering supplies gets the job done.
Details
Why This Matters
- Timely delivery of equipment and supplies enhances patient satisfaction and speeds the diagnosis and treatment of common sleep disorders.
Test of Change
- Mailing sleep therapy supplies to patients, centralizing supply distribution and purchasing software to track deliveries
Make New Members Feel Welcome
This Adult Primary Care UBT saw service scores go up after it created a "road map" on how to utilize services.
Details
Why This Matters
- Reaching out and welcoming new members improves loyalty.
Test of Change
- Calling new members to help set up appointments