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Blitz Bulldozes Backlogged Claims
The team saw a 50 percent increase in sessions processed when members focused their efforts as a team on a particular work queue.
Details
Why This Matters
- Delays in moving claims through the process impacts members, staff and KP’s bottom line.
Test of Change
- Team members work together on the same queue until the backlog decreases, instead of everyone working in individual queues
Create Surgery Wait List
Dedicated employee shrinks surgery wait list backlog by 70 percent, clearing the way to fit emergency patients into the schedule.
Details
Why This Matters
- Plastic and Reconstructive Surgery patients were complaining about the wait for surgery, and the backlog prevented the scheduling of emergency surgeries.
Test of Change
- Created a wait list and called patients in order when there was an opening for surgery, so the process was fair to all patients.
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