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Stretch to Workplace Safety
Materials Management team drastically reduced workplace injuries when it involved the whole team in healthy prevention strategies, including start-of-shift stretches.
- On-the-job injuries are preventable and costly.
- Adding a stretch routine to daily morning huddles
Calls Resonate for Ultrasounds
Patients did a better job of showing up for appointments when members of this Radiology team simply called to remind them.
- No-shows adversely affect care and the entire lab.
- Dividing reminder calls among several staffers
Reduce Missing Lab Orders
A little bit of extra coordination to cut down on missing order yielded a lot of savings for this team.
- Missing lab orders cost money and are frustrating for patients and employees alike.
- Assigning a point person to coordinate orders across departments
Helping Patients Pay for the Care They Need
By finding ways to ensure forms are filled out thoroughly and correctly, this team helped members get and pay for needed care and increased their own efficiency.
- In-need patients can quality for charity care programs.
- Standardizing note-taking styles to ensure consistency
All Hands for kp.org
Primary care team used the entire staff for a sign-up promotion, they posted signs to encourage registration, and spoke with patients about the benefits of KP.org.
- Members are better served and get better care when signed up with KP.org
- Getting all team members involved in the promotional effort
Kid Food: Serve It
Pediatrics team suggested kid-friendly food like peanut butter and jelly sandwiches, and created restaurant style menus with imagery of zoo animals.
- Kids need to eat, and wasted food is wasting money.
- Offering kid-friendly food items
Fully Stocked for Less Money
This team is saving thousands of dollars by using computer spreadsheets to track inventory and reduce waste.
- Efficient inventory process saves money and reduces frustration.
- Creating electronic record-keeping system
Dressing Room Cuts Wait Times
Wait times for patients plummeted when this radiology made a small change with a big impact.
- Long waits frustrate patients and reduce access to care.
- Converting closet into a dressing room
New Printers Reduce Jams
Once they tracked and documented wasted paper, toner and IT time, members of this patient registration team made the case for new printers and saved a ton of money.
- Better printers save money and speed patients through the clinic.
- Tracking waste and printer ineffiencies
Make New Members Feel Welcome
This Adult Primary Care UBT saw service scores go up after it created a "road map" on how to utilize services.
- Reaching out and welcoming new members improves loyalty.
- Calling new members to help set up appointments
Bring Mail Together and Save
These team saved thousands of dollars when it took gradual steps to centralize mail processing for whole region. negotiated lower rates for vendor services.
- Saving money helps us keep KP affordable for members and patients.
- Facilities sorted and metered mail at fewer locations, enabling the team to negotiate lower rates for vendor services
Getting Better at Collecting Third-Party Billings
Collecting money owed from third parties skyrocketed when this finance team trained up staff and used the electronic tools at their fingertips.
- To keep KP affordable for all patients and members, we need to collect the money owed to us.
- Teaching how to code for workplace injuries and accidents