Kaiser Permanente and the Alliance of Health Care Unions


Issue Resolution and Corrective Action User Guide


110 pages

Intended audience:
Managers, union members and stewards

Best used:
This guide provides an overview of two critical LMP issue resolution processes that are used to address workplace issues at the front line.  It includes examples of completed issue resolution tracking forms, which are used at the end of the process. Also, it explains the philosophy behind the process to create a lasting foundation for change. Read it cover to cover, or use it as a reference document.

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