Kaiser Permanente and the Alliance of Health Care Unions
LMPartnership.org

HANK Spring 2012

​Eyvonne Kirk, department administrator, with Eric Zambrano, RN, UNAC/UHCP

Simple Steps to Superior Service

This cover story from the Spring 2012 Hank shows how two proven practices can help teams achieve their service goals without starting from scratch and get a big jump ahead--fast. See how a team in Ohio is using AIDET and how one in Southern California is using NKE Plus.

Bernardino Corona, optical machine operator, SEIU UHW

Going for the Gold

Annette Adams

Fontana NICU Opens the Door to Service, 24-7

Also in This Issue

Tips and Tools

Puzzles and Games

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