TOOLS UBTs Improving the New Member Experience Share Tweet Email Format:PPTSize:50 pagesIntended audience:UBT co-leads, sponsors, UBT consultants, improvement advisorsBest used: To show how teams are improving the new member experience and gain some insight. Related tools: Virtual UBT Fair on Patient Involvement Calling All Hands for kp.org Sign-Up Drives PPT: Hawaii Team Cuts Wait Times in Half 10 Essential Tips for Improving Member Experience UBT Performance Update, March 2012 Download PPT 69 people found this helpful. Was it helpful to you? YesNo