Find a practice to try with your team
![two transporters escorting a patient in a wheelchair](https://bargaining2021.org/sites/default/files/rs4866_rag_10_07_27-036-scr.jpg)
Speeding Up Door-to-Door Trips
Transport time dropped when this team coordinated with other departments, ensured labs and meds were ready and made other improvements.
- A long wheelchair ride is inefficient and poor patient service.
- Getting better chairs improved transport times
![Sean Saxton, OPEIU 50 and Shelby Lyons SEIU 105.](https://bargaining2021.org/sites/default/files/rs2139_rag_11_03_26-212-scr_communication.jpg)
Communication Goes a Long Way
Member satisfaction increased once folks on the pediatrics unit began a campaign to improve communication with each other.
- A happy staff is a productive staff and better serves the members.
- Having short, informal but frequent meetings
![Patient Joe Rasmussen and Med-Surg Clinical Director Renee Portillo.](https://bargaining2021.org/sites/default/files/rs35401_lm_15_08_18-0103-scr_calls.jpg)
The Key to Great Service: Call and Response
Service scores shot up when this oncology team paired a nurse with a buddy to help with patient response.
- Responding to a patient’s needs is central to their care.
- Pairing with a buddy can shorten patient response times
![Courier with box.](https://bargaining2021.org/sites/default/files/rs28193_rag_13_10_08-259-scr_courier.jpg)
Stretching to Reduce Injuries
Couriers reduced workplace injuries after the team created a daily stretching routine and discussed proper lifting and pushing techniques.
- Creating a safer environment can lead to fewer workplace injuries.
- Establishing a regular stretching before deliveries
![ergonomic chart showing proper computer use postures](https://bargaining2021.org/sites/default/files/rs37295_lm_16_05_24-0020-scr.jpg)
Challenge Your Workers to Be Safe
This region reduced workplace injuries by proactively identifying hazards and finding fun ways to raise awareness.
- Because practicing workplace safety is everyone’s best interest.
- Identifying and solving safety hazards
![Kaiser Permanente Highland Ranch Pediatrician/Director of Physician Experience Katie Richardson and patient Rachel Marie Moore.](https://bargaining2021.org/sites/default/files/rs36904_lm_16_02_24_085-scr_pediatrics.jpg)
Young Asthma Patients Need Refills
Pediatrics department identified asthmatic patients and explained the benefits of inhaled corticosteroids, increasing the number of refills for patients who needed them.
- Taking medication regularly helps patients manage their asthma.
- Reaching out to asthma patients to recommend refilling their medications
![X ray technician and patient.](https://bargaining2021.org/sites/default/files/rs15769_sab_070221_3173-scr_x_ray.jpg)
Work Together to Process Tests
By coordinating with other departments, like emergency and transportation, the diagnostic imagining department could better serve patients at a brisk and efficient pace.
- More timely results help patients get timely care.
- Communicating with nurses and staff before a patient is moved for a test
![Walking](https://bargaining2021.org/sites/default/files/rs31323_rag_14_05_20-011-scr_walk.jpg)
Reward to Reduce Sick Days
Establishing reward and recognition programs for good attendance helps this team reduce the number of sick days taken.
- Our members and patients count on us to be at work to provide them excellent care and service.
- Creating reward programs and allowing flexible schedules helps keep staff on the job
![Recycling blue wrap.](https://bargaining2021.org/sites/default/files/rs4597_rag_10_09_09-019-scr_blue_wrap.jpg)
Go Blue to Green and Save
A Med/Surg unit set up designated bins in operating rooms for blue wrap recycling and educated staff about proper use, helping save money and protect our earth.
- Recycling blue wrap saves money and helps the environment.
- Placing blue wrap recycling container in operating rooms
![Shantia Moss (mother) with Lena Alexandra Gillett (child) and Southwood Pediatrics Lead MD/Co-Lead Reneathia P. Baker.](https://bargaining2021.org/sites/default/files/rs28679_kspatl_589-scr_pediatrics.jpg)
Look to ID Persistent Asthma
This Pediatrics department identified persistent asthmatics and helped them manage their chronic condition better.
- We can offer excellent care to our youngest asthma patients by helping them manage their condition to avoid scary ER visits.
- Proactively identifying asthma patients and explaining the medication regimen
![Dr. Juanita Fletcher Cone with Demetrice Franklin.](https://bargaining2021.org/sites/default/files/rs25837_kpatl_0595-scr_worker.jpg)
Calling in Sick Options
Last-minute sick calls decrease when this team focused on all the options available for balancing work and life.
- Showing up for our patients and members is the most important thing we do.
- Letting employees know their options can eliminate last-minute sick days
![Nurse on phone.](https://bargaining2021.org/sites/default/files/rs31881_rag_14_08_07-149-scr_phone.jpg)
Always Answer the Phone
This oncology department's service scores went up when it corrected wrong numbers, added voice mail and made other improvements.
- Providing the best service to our patients and members means being there for them.
- Providing correct phone numbers is a good first step