Find a practice to try with your team
![Four people meeting, smiling](https://bargaining2021.org/sites/default/files/rs41696_lm_18_05_11-0061-lpr_cropped_1.jpg)
Raising the (Morale) Bar
When a team is not getting along, the only real option is to talk it out.
- Negativity and distrust will tear a team apart.
- Getting the entire staff communicating can break down barriers
![Pharmacy tech speaks with patient.](https://bargaining2021.org/sites/default/files/rs2902_rag_11_04_29-035-scr_sf_pharmacy.jpg)
Your Team Can Shorten Wait Times
It takes a team to speed up the line and keep the customer happy.
- Long waits and long pharmacy lines reduce morale for both customers and employees.
- Getting the entire staff involved to improve customer service
![EVS crew.](https://bargaining2021.org/sites/default/files/rs23732_rag_12_08_29-268-scr_evs.jpg)
Clean Floors and Save Money
An efficient floor-cleaning machine improves the workplace and saves money.
- Clean floors make the workplace safer, healthier and improve efficiency.
- Using a newer floor-cleaning machine reduced injury risk and consumed less water
![Nurse checks IV medications.](https://bargaining2021.org/sites/default/files/rs9292_rag_09_02_03-140-scr_iv.jpg)
Scheduling Helps Cut Med Waste
Stacking your appointment schedule can help offset cancer medication costs.
- A same-day schedule for patients who use the same IV drug can reduce waste.
- Scheduling cancer patients on the same day brought costs down
![Irvine medical team.](https://bargaining2021.org/sites/default/files/rs6775_rag-10_01_27-141-scr_irvine.jpg)
Listen to Patient Concerns
Communicating with your patients is critical to good care and “care cards” can help.
- Open communication between patients and staff improves service.
- Providing an outlet for patients to speak up raises HCAHPS scores
![Phlebotomist draws blood.](https://bargaining2021.org/sites/default/files/rs36585_lm_16_02_12-046-scr.jpg)
Standard Needles Save Money
A standard needle is just as effective as a butterfly needle and costs less.
- Reduce costs and maintain quality of care with standard needles.
- Using standard needles will save your lab money
![Man's hands holding cash](https://bargaining2021.org/sites/default/files/rs27617_rag_13_07_25-037-scr_anaheim.jpg)
Make Collections Easier for Everyone
Team increased its percentage of collecting co-pays through training and awareness.
- Positively affect the bottom-line performance of your team from revenue to payroll.
- Learning how to ask patients for money
![The Stockton financial services team.](https://bargaining2021.org/sites/default/files/rs27591_rag_13_07_25-011-scr_stockton.jpg)
Cash Is a Good Co-Pay Option
The team trained staff on how to handle cash, got a lock box to safely store payments, and let teams know that cash payments were possible.
- Some members prefer to pay in-person and in cash.
- Cash co-pays exceeded expectations and proved popular with members
![Two women assessing ergonomic position of a man in a chair](https://bargaining2021.org/sites/default/files/rs37354_lm_16_05_24-0079-scr.jpg)
Safety’s Secret Ingredient
The Ambulatory Care Pharmacy team achieved 3 ½ years without a workplace injury by training staff as ergonomic assessors and implementing peer safety rounds.
- The department’s strong speaking-up culture helps team members address problems quickly.
- Training staff members as ergonomic assessors and developing peer safety rounds
![close up of eagle image on a dollar bill](https://bargaining2021.org/sites/default/files/dollar-943737.jpg)
Blitz Bulldozes Backlogged Claims
The team saw a 50 percent increase in sessions processed when members focused their efforts as a team on a particular work queue.
- Delays in moving claims through the process impacts members, staff and KP’s bottom line.
- Team members work together on the same queue until the backlog decreases, instead of everyone working in individual queues
![Envelope, test tube and instructions for a FIT kit](https://bargaining2021.org/sites/default/files/rs24157_rag_12_10_24-026-scr.jpg)
Telling a Story to Promote Cancer Screening
Team improved return rate of cancer-screening kits by identifying members and using a specialized script.
- Screening tests can find cancer early, when treatment works better.
- Sharing personal stories with patients about the importance of cancer screening
![Group portrait of three health care workers](https://bargaining2021.org/sites/default/files/rs4139_rag_10_10_08-067-scr.jpg)
Cracking the Case of Missing Lab Orders
Team uses facts and fun to educate departments about workflow missteps .
- Reducing missing lab orders improves patient care and eliminates extra work for employees.
- Analyzing data to identify problem departments and working with them to find solutions